Seven Principles That Make Email Work

Zero to ninety in fifteen years? What percentage of business did your company transact by email in 1993? What about today? Email has gone from virtually unknown to one of our most important business tools in about fifteen years. But in that time, there's been very little thought to training staff in good email practice. Many companies have templates for all sorts of documents but no guidelines on email usage. We have seven principles that make email work.