Informal Communication

Besides the flow of information through the standard channels, in every organization a flow of informal information also exists. In an army as well as in business there are many invisible informal information channels which are important for the mutual understanding and co-operation. Informal contacts between colleagues are a countermeasure against the ubiquitous bureaucracy. When there is a positive atmosphere, employees often take the initiative to redress a situation. In this way many mistakes are spontaneously fixed. Frictions and problems are quickly spotted and rectified.