Conflict on the Apprentice (Part 5) - Head Plus Heart is Better Than Head Vs Heart

In the season finale of The Apprentice it came down to who was further from losing, rather than who played well enough to win. Either of the final two contestants easily could have been named the winner. That is not to say they both played great. Legendary comedian Joan Rivers' victory was unsatisfying, but so too would have been a win by poker champion Annie Duke. To learn why, and how either contestant easily could have scored a fully satisfying win using principles anyone can apply when managing conflict and dealing with difficult people, read on.